News

Repeat Prescription Line - in the interests of patient safety and confidentiality, we have found it necessary to discontinue the repeat prescription line with effect from Monday 1 October 2007.

You may request your script through our website; by post or fax; or leave your completed re-order form into the surgery.

This decision was taken after reviewing comments from patients gathered during the annual Patient Satisfaction Survey and as a result of increasing complaints from patients about the service.

There will be a period of adjustment of one month where patients will be accommodated through the main surgery line. After 1 November 2007, we will no longer accept any requests for repeat items via telephone.

Repeat Dispensing Scheme - If you are currently prescribed fewer than 4 repeat items, please enquire at your next appointment about this scheme. We may be able to reduce the number of times you have to order your medication by providing scripts to a nominated pharmacy.

Lunchtime Opening - We have reduced our closing time at lunchtime and will now re-open again at 1.30pm each working day.Previously, we answered the telephone to emergency calls only over the lunchtime period. We will now deal with all your queries, even when we are closed for the lunchtime break.

This years patient satisfaction survey results are now available, click here for more....

Telephone calls recording - in the interests of all concerned, and to help us provide a better service, please note that all calls made to and from the surgery may be recorded

Evening surgeries restarted in September. We are booking appointments for Monday evenings, improving our access, click here for more....

Carers - If you are either a carer for someone or are cared for by someone, please make sure the practice is aware of your situation, click here for more....