Patient Survey 2006 Results
Areas where you were pleased with our service
• Our Receptionists
• Our Opening Hours
• Waiting Times
• Ringing the practice
• Ringing your Doctor for advice
• How well your Doctor asks questions
• How well your Doctor listens
|
• How well your Doctor puts you at ease
• How much your Doctor involves you
• How well your Doctor explains things
• How much time your Doctor spends
• How patient your Doctor is
• How caring and concerned you feel your Doctor is
|
Areas where you thought we could improve
• You felt that you couldn't always get to see the particular Doctor of your choice
• Some patients felt there was a lack of continuity of care due to not seeing the Doctor of choice
• Some patients found it hard to get appointments
• There was some concern and confusion over the questions relating to outcomes following the visit to the Doctor
How we hope to improve our service to you
• We intend to enhance our website and email facilities to improve patient access and experience
• We hope to update our telephone system to improve access for patients phoning the surgery
• A new evening surgery is due to start in September 2006 which should improve access to Doctors
• We will repeat the survey next year to see if our patients feel we have made changes and improved our service
|
